Responsible Gaming at Duelz

Gambling Should Always Be a Choice

We want every player on our platform to approach gaming as a form of leisure — not as a source of income or a way to manage stress. At Duelz, we encourage you to set clear boundaries for yourself before you play, to stick to a budget you are comfortable with, and to take regular breaks. If gaming ever stops feeling fun, that is a signal worth listening to.

Our Duelz platform gives you access to a wide range of responsible gaming tools that allow you to manage your activity directly from your account. You do not need to contact us to activate most of these features — you can take action yourself, quickly and easily, at any time.

Our Responsible Gaming Tools

We at Duelz Casino have developed a comprehensive set of tools to help you stay in control. Here is an overview of what we offer:

We at Duelz are committed to making these tools as accessible as possible. Increases to limits take effect after a 24-hour cooling-off period, while reductions are applied immediately — because we want every protective measure to work in your favour, not against it.

Self-Exclusion: Taking a Longer Break

If you feel that you need more than a short cool-off, our Duelz self-exclusion option allows you to block access to your account for a minimum of six months and up to five years. Once self-exclusion is activated, it cannot be reversed until the chosen period has ended. We believe this firm approach is essential — it removes temptation and gives you the space you need to step back.

You can also register with GAMSTOP, the UK's national self-exclusion scheme. GAMSTOP allows you to self-exclude from all UK-licensed online gambling operators simultaneously, including Duelz Casino. We strongly encourage any player who is struggling to use this service alongside our own tools.

• GAMSTOP: www.gamstop.co.uk
• Free, confidential, and easy to register
• Takes effect across all UKGC-licensed operators
• Available 24/7 online

Recognising Problem Gambling

Here at Duelz, we want to help you recognise the warning signs of problem gambling early. Sometimes it can be difficult to see these signs in yourself, so we encourage you to ask yourself the following questions honestly:

• Do you spend more money on gambling than you can comfortably afford?
• Do you gamble to escape stress, anxiety, or personal problems?
• Have you tried to cut back on gambling but found it difficult?
• Do you feel irritable or restless when you are not gambling?
• Have you borrowed money or sold belongings to fund gambling?
• Has gambling caused conflict in your relationships or at work?
• Do you chase losses — gambling more to try to win back what you have lost?

If you answered yes to any of the above, please reach out for support. Our Duelz support team is available 24/7 via live chat and can connect you with the help you need. You can also contact independent organisations that specialise in gambling support — we have listed our recommended resources below.

Support Organisations We Recommend

We at Duelz Casino work alongside several leading UK organisations dedicated to helping people with gambling-related concerns. These services are free, confidential, and available to anyone who needs them:

• GamCare — www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
• Gamblers Anonymous UK — www.gamblersanonymous.org.uk | Peer support groups across the UK
• BeGambleAware — www.begambleaware.org | Information, advice, and treatment referrals
• Gordon Moody — www.gordonmoody.org.uk | Residential treatment programmes for gambling addiction
• Gambling Therapy — www.gamblingtherapy.org | Free online support for international players

We encourage you to bookmark these resources. You do not need to be in crisis to reach out — early support makes a real difference.

Protecting Younger Players

At Duelz, we take the protection of minors extremely seriously. Our platform is strictly for players aged 18 and over. We conduct identity and age verification checks on all accounts, and we reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Tools such as the following can help:

• Gamban — www.gamban.com — blocks gambling websites on all your devices
• Net Nanny — www.netnanny.com — parental filtering software
• Bark — www.bark.us — monitoring tool for family devices

Our Duelz Casino team is also trained to identify signs of underage gambling. If we have any reason to suspect that a player may be under 18, we will suspend the account immediately pending verification. This is non-negotiable — the safety of younger people always comes first.

Our Commitment to Safer Gambling

Responsible gaming is not an afterthought at Duelz — it is woven into the very fabric of how we operate. As a UKGC-licensed operator, we participate in ongoing player protection initiatives and work with eCOGRA as our approved Alternative Dispute Resolution (ADR) provider, ensuring that any player concerns are handled fairly and transparently.

We at Duelz Casino are proud to be part of the SuprNation Group, an EGR award-winning operator with a strong track record in responsible gaming innovation — including our own gamified loyalty system that is designed to reward engagement without encouraging harmful behaviour.